To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...

Understanding and anticipating customer needs is more crucial today than ever. Predictive analytics has emerged as a game-changer in the quest for exceptional customer experiences (CX), enabling ...

The customer journey mapping software market demonstrated strong growth momentum with a valuation of USD 1.2 billion in 2024, reflecting rising enterprise investments in customer experience ...

RESTON, Va.--(BUSINESS WIRE)--Clarabridge, a global leader in Customer Experience Management (CEM) for some of the world’s top brands, announced today that the Clarabridge CX Analytics solution now ...

Gone are the days when a simple survey could tell you everything you need to know about your customer experience. Take a look at the future of CX analytics. Traditionally, decision-makers and ...

RESTON, Va.--(BUSINESS WIRE)--Clarabridge, a leading provider of AI-powered text and speech analytics for the world’s top brands and a member of Oracle PartnerNetwork (OPN), today announced that ...

AI-driven analytics is transforming customer experience (CX) from a cost center into a strategic investment. While consumers have concerns, industry leaders increasingly see AI as essential for ...

Opportunities arise from pent-up travel demand, driving spending to near pre-pandemic levels, with high prices in transport, accommodations, and dining. Growth is propelled by luxury travel and ...

I find it quite shocking—companies have so much data, yet many of them are not taking advantage of the rich insights that their data generates. For example, a bank looking at improving its ...

Dublin, Oct. 25, 2024 (GLOBE NEWSWIRE) -- The "United States CX Analytics Market, By Region, Competition, Forecast and Opportunities, 2019-2029F" report has been added to ResearchAndMarkets.com's ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. These novel times are, to use an overused but appropriate ...