When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

Salesforce has spent the last 20 years building a $13 billion company, largely on the back of a CRM application delivered as a cloud service. In its most recent financial guidance, Salesforce ...

For many, though, yesterday's announcement was all about pricing transparency, as well as an opportunity to see Microsoft's roadmap for the new suite that combines its customer relationship management ...

Microsoft is putting some additional horsepower behind its Dynamics 365 business applications, with the addition of new artificial intelligence tools and mixed reality capabilities. Dynamics 365 ...

Microsoft on Tuesday showed off the next incarnation of a major software product called Dynamics 365, stuffed full of new features and artificial intelligence. Microsoft has been teasing Dynamics 365 ...

Microsoft Dynamics 365 CRM stands out as a comprehensive AI-powered platform designed to meet the evolving needs of businesses. It excels in providing a unified yet secure solution that seamlessly ...

Can an upstart challenger give Salesforce.com something to worry about? Yes, when the company is Microsoft. But the road will be tough. Microsoft has announced their new cloud offering in CRM, called ...

Microsoft reported a lot of good news with its earnings on Thursday, sending its stock to all-time highs. For instance, it said revenue for its Productivity and Business Processes unit grew 6% (up 8% ...

According to analysis by Gartner and Forrester, the two leading CRM platforms are Salesforce and Microsoft Dynamics 365. And, when you look at their features, functionality, and processes, they are ...