Conversational AI stands out from legacy rule-based chatbots in how it understands nuance, context and follow-up intent.

One of the most effective ways to leave a positive impression with a customer is through excellent customer service. And while the human element of business-customer relationships is still key in ...

ChatGPT, Claude and Gemini are smarter than you think, you just need to know how to ask for what you want. From desktop to mobile, chatbots are everywhere. Yet, most people barely scratch the surface ...

Work questions in the day, personal questions at night, desktop for productivity, mobile for personal: Copilot reveals all.

Chatbots have everybody talking – both about chatbots and to chatbots. What’s sometimes lost in the conversation, however, is much acknowledgement of the security risks this beguiling interface ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

When summarizing facts, ChatGPT technology makes things up about 3 percent of the time, according to research from a new start-up. A Google system’s rate was 27 percent. Amr Awadallah, the chief ...

Dr. McBain studies policies and technologies that serve vulnerable populations. On any given night, countless teenagers confide in artificial intelligence chatbots — sharing their loneliness, anxiety ...

Chatbots share limited information, reinforce ideologies, and, as a result, can lead to more polarized thinking when it comes to controversial issues, according to new Johns Hopkins University–led ...

More and more people are turning to ChatGPT or other AI chatbots for advice and emotional support, and it’s easy to see why. Unlike a friend or a therapist, a chatbot is always available, listens to ...

Siri, Alexa and other virtual assistants are turning from clunky robots into smart agents, while $500 bln OpenAI may be ...

Freedom Bank Kazakhstan, a part of Freedom Holding Corp., a NASDAQ-listed finance and technology group, received the award in ...