Back in the old days, if a customer had a problem with a product or service, he'd pick up the phone and dial the service provider or vendor responsible. In most cases, he'd be attended to by a ...
OTRS is a very powerful open-source ticketing help desk solution that any business would be smart to consider. I recently walked you through the installation of OTRS and now it’s time to dive in and ...
In Part 3, you learned how to accept, open and close tickets, and use the OTRS interface to communicate with customers and internal team members through the ticket resolution workflow. This is, in ...
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