Mastering Customer Service: Role Play Training for Call Center Agents | Handling Rude Customers
6:04
YouTubeSingle Step English
Mastering Customer Service: Role Play Training for Call Center Agents | Handling Rude Customers
Welcome to Single Step English’s role play training series designed exclusively for call center agents and professionals in the BPO industry. In this video, we present two real-life scenarios showcasing the delicate art of handling challenging customers with tact and professionalism. Whether you're a seasoned customer service representative ...
204.6K viewsJan 3, 2024
Customer service Skills
6 Essential Skills for Customer Service
1:55
6 Essential Skills for Customer Service
YouTubeSkills World
69.8K viewsAug 23, 2021
8 Customer Serivce Skills Every Employee Should Know
2:44
8 Customer Serivce Skills Every Employee Should Know
YouTubeA Better Answer
190.8K viewsJan 16, 2020
7 Customer Service Skills Every Employee Should Have | How to Give Great Customer Service
5:07
7 Customer Service Skills Every Employee Should Have | How to Give Great Customer Service
YouTubeMoment
5.3K viewsSep 23, 2021
Top videos
How to create Customer Service training scenarios and scripts
4:37
How to create Customer Service training scenarios and scripts
YouTubeCreate Action
566 viewsAug 31, 2023
🎭 Roleplaying Empathy in Call Center with Difficult Scenarios 🎭
14:38
🎭 Roleplaying Empathy in Call Center with Difficult Scenarios 🎭
YouTubeCall Center Academy
1.9K viewsAug 26, 2024
Customer Service at an ✈️ Airline | Useful Expressions and Phrases | English Role Play Practice
4:38
Customer Service at an ✈️ Airline | Useful Expressions and Phrases | English Role Play Practice
YouTubeSingle Step English
103.1K viewsJan 25, 2022
Customer service Training
Customer Service Skills - Video Training Course | John Academy
18:09
Customer Service Skills - Video Training Course | John Academy
YouTubeJohn Academy
219.9K viewsMar 1, 2018
CUSTOMER SERVICE TRAINING COURSE! (Customer Service Skills) How to Be GREAT at CUSTOMER SERVICE!
42:40
CUSTOMER SERVICE TRAINING COURSE! (Customer Service Skills) How to Be GREAT at CUSTOMER SERVICE!
YouTubeCareerVidz
217.1K viewsApr 16, 2024
Customer Service Training | Module 01
5:46
Customer Service Training | Module 01
YouTubeTraining Express
14.8K viewsJul 24, 2023

Jump to key moments of Customer Service Scripts Role Play

6:04
From 0:00Introduction to Customer Handling
Mastering Customer Service: Role Play Training for Call Center Agents | Handl…
YouTubeSingle Step English
4:37
From 01:25Angry Customer Scenario
How to create Customer Service training scenarios and scripts
YouTubeCreate Action
8:34
From 0:00Introduction to Angry Customer Conversations
English for Call Centers 🙋🏻‍♀️ | Role Play Practice | How to Speak with Angry Cu…
YouTubeSingle Step English
4:38
From 0:00Introduction of Customer Service at an ✈️ Airline | Useful Expressions and Phrases | English Role Pl
Customer Service at an ✈️ Airline | Useful Expressions and Phrases | Eng…
YouTubeSingle Step English
14:38
From 0:00Introduction and Roleplay Setup
🎭 Roleplaying Empathy in Call Center with Difficult Scenarios 🎭
YouTubeCall Center Academy
5:06
From 00:10Calling Express Delivery Services
Controlling Difficult Customers: Mastering Call Center Role Play Custo…
YouTubeSingle Step English
7:43
From 07:19Conclusion and Other Roleplay Videos
Customer Plan Upgrade & Downgrade Role Play | BPO Customer Service Trai…
YouTubeSingle Step English
1:03
From 0:00Introduction and Practice
🗣️📞Call Center Role Play │Customer Service Tip
YouTubeCall Center Academy
13:55
From 0:00Introduction and Vocabulary
Royal Caribbean Customer Service Roleplay: Master the Interview Scenari…
YouTubeNesting ACC
9:27
From 0:00Introduction to Credit Card Customer Service
Call Center Training | Role Play for Credit Card Customer Service
YouTubeSingle Step English
How to create Customer Service training scenarios and scripts
4:37
How to create Customer Service training scenarios and scripts
566 viewsAug 31, 2023
YouTubeCreate Action
🎭 Roleplaying Empathy in Call Center with Difficult Scenarios 🎭
14:38
🎭 Roleplaying Empathy in Call Center with Difficult Scenarios 🎭
1.9K viewsAug 26, 2024
YouTubeCall Center Academy
Customer Service at an ✈️ Airline | Useful Expressions and Phrases | English Role Play Practice
4:38
Customer Service at an ✈️ Airline | Useful Expressions and Phrases | …
103.1K viewsJan 25, 2022
YouTubeSingle Step English
Controlling Difficult Customers: Mastering Call Center Role Play Customer Service Skills
5:06
Controlling Difficult Customers: Mastering Call Center Role Play C…
11.4K viewsOct 5, 2024
YouTubeSingle Step English
Customer Plan Upgrade & Downgrade Role Play | BPO Customer Service Training | Call Center Scenarios
7:43
Customer Plan Upgrade & Downgrade Role Play | BPO Custo…
11.7K viewsDec 13, 2023
YouTubeSingle Step English
How to Empathize in Call Center Customer Service | Scripts, Mock Calls
20:10
How to Empathize in Call Center Customer Service | Scripts, Mock …
239.4K viewsApr 3, 2023
YouTubeKwestyon
Customer Service Job Interview | Role Play Practice
4:44
Customer Service Job Interview | Role Play Practice
68.5K viewsMar 24, 2022
YouTubeSingle Step English
5:10
Transforming customer experience: English call center role play
2.1K viewsJun 27, 2024
YouTubeFoundever Life
3:20
What Are Examples Of Customer Service Scripts? - Customer Supp…
4 views6 months ago
YouTubeCustomer Support Coach
8:34
English for Call Centers 🙋🏻‍♀️ | Role Play Practice | How to Speak with …
154.2K viewsNov 23, 2021
YouTubeSingle Step English
8:16
English for Call Centers 🙋🏻‍♀️ | Role Play Practice
980.8K viewsMar 16, 2021
YouTubeSingle Step English
3:29
Excelling in email customer service: Role play
1.3K viewsJul 18, 2024
YouTubeFoundever Life
3:19
What Is the Purpose of a Customer Service Opening Script?
4 weeks ago
YouTubeCustomer Support Coach
3:19
What Are Some Common Role-playing Scenarios? - Customer Su…
8 views6 months ago
YouTubeCustomer Support Coach
10:48
English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Phone Company
368.4K viewsOct 31, 2022
YouTubeSingle Step English
3:30
How Can Role-playing Improve Communication Skills? - Custome…
5 months ago
YouTubeCustomer Support Coach
3:56
What Are Good Role-playing Scenarios For Sales Training? - C…
7 views5 months ago
YouTubeCustomer Support Coach
9:17
6 Customer Service Activities to Use in Employee Training for Free
2.6K viewsOct 10, 2024
YouTubeSymonds Research
22:40
Positive Scripting Examples for Call Center: Customer Service
234.7K viewsDec 28, 2020
YouTubeKwestyon
10:13
How to give great customer service: The L.A.S.T. method
2.3M viewsOct 1, 2016
YouTubeEnglish with Emma · engVid
9:27
Call Center Training | Role Play for Credit Card Customer Service
98.2K viewsDec 30, 2022
YouTubeSingle Step English
4:12
Call Center English | Item Return | Role Play
21.7K viewsJun 23, 2022
YouTubeSingle Step English
8:44
Effective Customer Service Scenarios for Call Center Training …
11.1K viewsSep 12, 2023
YouTubeSingle Step English
14:15
Positive Scripting in Call Center Customer Service (With Sample V…
171.7K viewsJul 27, 2018
YouTubeRea Ninja
7:08
English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Banking and Finance
136.9K viewsJul 27, 2021
YouTubeSingle Step English
8:07
Improving Customer Service Skills: Call Center Training Mock Call for …
19.1K viewsMar 2, 2023
YouTubeSingle Step English
0:59
CALL CENTER ROLE PLAY SCENARIOS | Covid19 CASE
1.2K views8 months ago
YouTubeNesting ACC
2:44
What Role Does Customer Service Play in Customer Satisfaction? | C…
3 views10 months ago
YouTubeCustomer Support Coach
4:11
What Are The Steps To Role-Playing Customer Challenges?
1 month ago
YouTubeCustomer Support Coach
See more videos
Static thumbnail place holder